Responsiblity for this website


You leave digital traces when you visit our website. Some of those traces may contain personally identifiable information, even if this is not practical or intentional for this website. The following pages inform you about what happens with your personal information when you visit our website.

As a general rule, you may use these pages without us being aware of your identity or trying to find out your identity: Personal information (“digital traces”) shared when visiting a website not only includes data such as your name and address that you may enter a contact form but also IP addresses. An IP address is the number of a computer (or smart phone, tablet, etc.) that identifies the computer on the Internet. The transmission of web pages over the Internet requires knowing the IP address of the computer accessing the website. However, we do not know or try to find out the user’s identity.


Controller and data protection officer

Controller is TRIOPTICS GmbH, Strandbaddamm 6, D-22880 Wedel, Email: We have appointed a data protection officer for the company to support and advise us on compliance with data protection requirements.

GÖRG Dienstleistungen GmbH, Kennedyplatz 2, 50679 Cologne,

Email: akirsch(at)
Phone: +49 221 33660 0
Fax: +49 221 33660 80


Visiting our website

When you access our website, your browser will automatically send information to our website server in the background. This information is saved temporarily in what is called a log file. As a general principle, we never fully record or save your IP address. Any information recorded or saved is abbreviated and thus anonymous.

The following information is stored automatically when you access our Website:

  • Browser type/version
  • Operating system used
  • Page previously accessed (referrer URL)
  • Host name of the accessing computer
  • Time of server request

We need this data because:

  • A smooth connection of the website must be ensured,
  • System security and stability must be assessed and controlled,
  • They are used for other administrative purposes.

Legal basis:

Art. 6 para. 1 p. 1 lit. f GDPR. Our legitimate interest is based on the above purposes for data collection.

Storage period:

14 days. Should there be any evidence of security problems, data will be stored for a longer period so the incident can be resolved.

Apart from this, we use so-called cookies on our website. Details are provided below in this privacy policy in the section on cookies.



If you send us an email enquiry, we will save your contact information and the contents of the email and use both to process your inquiry. Please note that unencrypted emails are not sufficiently protected from being read, modified or deleted by third parties. If you do not want to take this risk, give us a call. We only use your data in emails until your inquiry has been processed.

Legal basis:

Art. 6 para. 1 p. 1 lit. f GDPR. Our legitimate interest is offering our website visitors an uncomplicated possibility of getting in touch.

Storage period:

The stored data is kept until the purpose of the processing ceases to apply and no statutory retention periods oppose deletion. The storage period is also assessed according to the statutory limitation periods, which, for example, according to §§195 ff. of the German Civil Code (BGB), are usually 3 years, but in certain cases can be up to 30 years.



If you subscribe to the newsletter on our website, we will process personal information such as your email address and your name based on the permission you have granted. We exclusively use these data to send you information about us and our products. For our newsletter, we use the services of a provider located in the European Union. With regard to the processing of personal data we have contractually obligated this provider to comply with the requirements of European data protection law.

The newsletter service offers ways to perform statistical analyses of data usage. This includes information about whether an email has been delivered to the recipient or whether the server rejected it.

You may unsubscribe from the newsletter at any time, by using the “Unsubscribe” link in the newsletter or by sending an email to: info(at) Your data will then be deleted.

Legal basis:

Art. 6 para. 1 p. 1 lit. a GDPR.

Storage period:

Until the withdrawal of consent.


Customer satisfaction survey

We are interested in the continuous improvement of our products and services and therefore survey our customers from time to time on their satisfaction.  Participation in the survey is voluntary and you decide whether and, if so, how often you participate. If you participate, we will use your data from the survey for internal quality assurance and improvement purposes only.

Legal Basis:

Art. 6 para. 1 p. 1 lit. a GDPR.

Storage period:

The stored data will be kept until the purpose of the processing ceases to apply and no legal retention periods oppose deletion. However, a maximum of five years.


Contact forms

We provide several contact forms on our pages, which you can use to send us general inquiries and service requests, as well as announce returns. We collect the data you can see in the respective form. The information marked with an asterisk is mandatory and we cannot process your request without it. Your information will only be stored by us to process your request and in case of follow-up questions. Trioptics USA uses the Hubspot software for processing inquiries. If you contact us from Germany via the contact form on our US pages, your data will be processed on American servers. For this, we need your consent, which we obtain under the contact form on the American pages. The same applies to inquiries from other EU countries. If the data is transferred to the USA, we would like to point out that there is a theoretical risk that your data may be processed by US authorities for control and monitoring purposes, without you possibly having any legal remedies.

Legal basis:

Art. 6 para. 1 p. 1 lit f GDPR. Our legitimate interest is offering our website visitors an uncomplicated possibility to contact us. (EU).

Art. 6 para. 1 p. 1 lit. a GDPR. For requests from the EU via the American sites, your consent is the legal basis (USA).

Storage period:

The stored data is kept until the purpose of the processing ceases to apply and no statutory retention periods oppose deletion. The storage period is also assessed according to the statutory limitation periods, which, for example, according to §§195 ff. of the German Civil Code (BGB), are usually 3 years, but in certain cases can be up to 30 years.



Disclosure of Data

We generally do not disclose your data that we receive when you visit our pages to third parties.

Exception from this principle may be made and your data disclosed if:

  • You have given us your consent (Art. 6 para. 1 p. 1 lit. a GDPR),
  • Disclosure is necessary for us because we would like to assert legal claims and have no reason to assume that you have an overriding legitimate interest in the non-disclosure of your data (Art. 6 sentence 1 p. 1 lit. f GDPR),
  • We have disclose your data because we are required to do so by law (Art. 6 para. 1 p. 1 lit. c GDPR).



We use cookies that are technically necessary for the operation of this site. In addition, we also use cookies for advertising and analysis purposes only. For the latter, we need your consent. You can give us this consent in the cookie menu that appears when you access the page.

Legal basis:

Art. 6 para. 1 p. 1 lit. f GDPR (Cookies technically necessary for the operation of the site).

Art. 6 para. 1 p. 1 lit. a GDPR (Cookies not technically necessary for the operation of the site).

An overview of the cookies used, descriptions of the purposes of the cookies and additional information can be found in our cookie menu by clicking “cookie details”.

You can accept or reject individual or all cookies separately when you first visit our website and then at any time in our cookie menu by placing a green tick next to the relevant cookie or removing it and then clicking on “Save selection”.

Your settings made in the cookie menu are only stored on the respective computer or mobile device. You will therefore need to make them again if you delete your browsing history or use a different device or internet browser.



Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the USA. This website uses Google Analytics with the extension “anonymizeIP()”, IP addresses being truncated before further processing in order to rule out direct associations to persons. Google will use this information to evaluate your use of the website, compile reports about website activities, and provide the website’s operator with further services related to website and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out browser add-on for your current web browser.

For more information about Google Analytics go to:

If you use a mobile device to access our website, you may deactivate Google Analytics by clicking on the following link.



Videos from the video platform YouTube (YouTube LLC, 901 Cherry Avenue, San Bruno, CA 94066, USA) are embedded on our website. YouTube is a subsidiary of Google Inc. Embedding videos is based on YouTube being able to see the user’s IP address. The IP address is required to send content to the user’s browser. Information about what data is processed by Google and for what purposes are used, you can find in the privacy policy of Google:

We have no influence on the nature and extent of the data collected by Google the data processed, the way in which they are processed and used, or the disclosure of this data to third parties. Nor do we have any effective means of control in this respect.

Further information on data protection and the cookies used can be found on the Internet at you will also find further information on your rights and setting options to protect your privacy.


Video surveillance on the company premises

Passers-by can be filmed by cameras as long as they are right by the gate and the billboard that leads to the main entrance, and when parking in the public car park on the premises. However, the “public areas of the public parking lot” are not covered by the cameras or are blackened except for the edge directly adjacent to the Trioptics property. The camera on the gate is adjusted to capture only the area directly in front of the gate and the billboard to prevent vandalism.

Legal basis:

Art. 6 para. 1 p. 1 lit. f GDPR. Our legitimate interest are exercising our house right and the fulfilling obligations towards our clients.

Storage period:

Stored for 7 days, after which it is automatically deleted.


Your rights in relation to your data

The EU General Data Protection Regulation (GDPR) gives you the following rights in relation to your data:

  • According to Art. 15 GDPR, you may request information about any data we process about you.
  • If we have incorrect or incomplete data about you, you can demand rectification (Art. 16 GDPR).
  • You can also request the erasure of your data (Art. 17 GDPR). However, there may be cases in which we are not allowed or not required to erase your data despite your request. If you request us to erase this data, we will check whether such reasons exist. If not, we will erase your data.
  • In some cases, an alternative to deleting your data is to restrict the processing of your personal information (Art. 18 GDPR). Here, too, we request that you inform us how you would like to proceed. We will then review the applicable legal provisions and find a way that balances your and our interests.
  • You have the right to receive personal data concerning you in a structured, commonly used and machine-readable format (Art. 20 GDPR).
  • You have the right not to be subject to a decision based solely on automated processing – including profiling – except in cases mentioned in Art. 22 GDPR. Decision-making based exclusively on automated processing – including profiling – does not take place.
  • If you believe that we are not complying with the data protection requirements for the processing of your data on these websites, you can complain to a data protection supervisory authority. You can find a list of all European data protection supervisory authorities here:
  • You may withdraw your consent to the processing of your personal data at any time with future effect. However, the lawfulness of the processing carried out until the withdrawal is not affected by this (Art. 7 para. 3 p. 1 DSGVO).


Right to object

We have repeatedly mentioned our “legitimate interests” in this data privacy statement that allow us to use your data on this website. If we process your data based on our “legitimate interest,” you can object to this processing of your data (article 21 GDPR). You must, however, provide reasons for your objection that “are due to your special personal situation,” according to the regulation mentioned.

If you would like to exercise your right to object, sending an email to info(at) is sufficient. We will then review your request and contact you with the result. You may also contact the above address if you have any questions about this data privacy statement or about data protection at TRIOPTICS.


Data privacy statement status:

Data privacy statement status: November 2021. This data privacy statement will be revised and updated on a regular basis when required.

End of privacy policy.